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題名:Nursing Work Stress: The Impacts of Social Network Structure and Organizational Citizenship Behavior    
社會網絡結構與組織公民行為對護理工作壓力之影響
著者:Seng-Su Tsang(曾盛恕) ;Tzu-Yin Chen(陳姿吟) ;Shih-Fong Wang(王詩鳳) ;Hsin-Ling Tai(戴辛翎)
出版地區:台灣
出版城市:台北市
學科:醫學綜合
關鍵字:工作壓力 ; 資源 ; 社會支持 ; 組織公民行為 ; 社會網絡 ; work stress ; resources ; social support ; organizational citizenship behavior ; social network
刊名:The Journal of Nursing Research
卷期:20卷1期(2012.3)
頁碼:9-18
語言:英語
摘要: 中文摘要PDF ; 英文摘要PDF

背景 職場裡工作壓力往往無法避免,護理工作壓力相對其他職場尤為顯著,先前的研究顯示,組織內資源無論是有形或心理層面都可有效的降低工作壓力,但有形資源容易掌控,而心理層面的資源例如:同事的支持,卻難琢磨與藉管理手段發揮其作用。 目的 探討護理人員的社會網絡所可以提供的資源,對工作壓力的減輕效果。 方法 透過問卷量測台灣台北市某醫學中心血液透析部門之護理人員的工作壓力、滿意度、組織公民行為與社會網絡結構,其次因社會網絡結構的資料為二維矩陣資料,須藉由UCINET軟體將資料轉為護理人員在網絡中的中心性指標,再藉由Partial least squares(PLS)分析研究架構的路徑關係與假說檢定。 結果 路徑分析結果顯示,護理人員的社會網絡可有效衍生組織公民行為,此利他行為直接促成滿意度;另一方面亦藉工作壓力的減輕,間接提升工作滿意度。 結論 管理者可藉由人員的社會網絡確認;將合適的人來進行組織資源的有效分配,使組織公民行為在組織裡有效的發生以減輕壓力。此外由於友誼網絡可以提供有效的心理支持,如可以讓高中心性的人員接受適當的諮商訓練,應可以在必要時發揮社會支持作用。
Background: The nursing workplace imposes significantly more stress on its employees than other workplace settings. Organizational resources, both physical and psychological, have been recognized in prior studies as important alleviators of nursing workplace stress. Whereas physical resources are less difficult to manipulate because of their tangibility, psychological resources, particularly psychological support from colleagues, are typically not deployed to greatest effect. Purpose: This article investigated the alleviation of nursing work stress using resources already extant in coworker social networks. Methods: Researchers conducted a survey in a dialysis department at a medical center located in Taipei City, Taiwan. This survey measured nurse work stress, satisfaction, organizational citizenship behavior (OCB) and social network structures. Researchers employed UCINET to analyze the network structure data, which were in dyadic matrix format to estimate nurse network centralities and used partial least squares analysis to estimate research construct path coefficients and test extrapolated hypotheses. Result: The level of OCB induced by nurse social ties was satisfactory and did not only directly increased work satisfaction but also alleviated work stress, which indirectly boosted work satisfaction. Conclusions: Findings suggest that managers may be able to use social network analysis to identify persons appropriate to conduct the distribution of organizational resources. Choosing those with multiple social connections can help distribute resources effectively and induce higher OCB levels within the organization. In addition, staff with strong friendship network connections may provide appropriate psychological resources (support) to coworkers. If those with high friendship network centrality receive proper counseling training, they should be in a good position to provide assistance when needed.


    

本卷期目次
The Journal of Nursing Research 20卷1期 (2012.3)
Effects of Nurse Staffing Ratios on Patient Mortality in Taiwan Acute Care Hospitals: A Longitudinal Study/ Yia-Wun LiangShwu-Feng TsayWen-Yi Chen
The Effects of Information Systems Quality on Nurses' Acceptance of the Electronic Learning System/ Yung-Ming Cheng
Pathways to Care and Help-Seeking Experience Prior to Self-Harm: A Qualitative Study in Taiwan/ Chia-Yi WuShen-Ing Liu
Exploring the Zen Meditation Experiences of Patients With Generalized Anxiety Disorder: A Focus-Group Approach/ Chueh-Fen LuLorraine Nancy SmithChen-Huei Gau
Comparison Study of Postdischarge Care Provided to Suicide Patients by Family Members in East and South Taiwan/ Fan-Ko SunChen-Ju KoShing-Ling ChangChun-Ying Chiang
Research Utilization in a Multicultural Nursing Setting in Saudi Arabia: Barriers and Facilitators/ Tagwa Omer
A Comparative Study of Breastfeeding During Pregnancy: Impact on Maternal and Newborn Outcomes/ Farah MadarshahianMohsen Hassanabadi
Nursing Work Stress: The Impacts of Social Network Structure and Organizational Citizenship Behavior/ Seng-Su TsangTzu-Yin ChenShih-Fong WangHsin-Ling Tai
 
   
 
   

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